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RETURN POLICY

Knowing that your completely satisfied with your purchase is our top priority at Linux Central. If you need to return an item for replacement or for a refund, please find the appropriate category below, then simply follow the instructions for a prompt response.

Please Note: All returns to Linux Central require a Returned Merchandise Authorization Number (RMA). Any merchandise returned without an RMA number will be refused and sent back to the sender, NO EXCEPTIONS. There is a 15% restocking fee assessed on all returned products.

BOOKS
We accept returns of books within 30 days of purchase, providing they are in a resellable condition. Books which contain software in electronic media (CD-ROM, floppy, etc.) are not returnable. (Please see "Obtaining an RMA" below.)
SOFTWARE
We accept returns of un-opened software within 30 days of purchase. Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange. (Please see "Obtaining an RMA" below.)
LINUX CENTRAL GPL CD-ROMS
We do not warrant or guarantee the software on these CD's. We only guarantee the media. We accept returns of Linux Central GPL CD-ROMS within 30 days on defective media only. (Please see "Obtaining an RMA" below.)
GEAR
We accept returns of Linux Gear within 30 days of purchase. Items must not be used or worn, and must be in resellable condition. (Please see "Obtaining an RMA" below.)
HARDWARE
Please follow all instructions for installation found in the user manual included with your hardware. If you are continuing to have problems installing your hardware, or need any technical assistance, please contact the manufacturer. If your hardware is defective, you must receive your refund or replacement from the manufacturer. WE DO NOT ACCEPT ANY OPENED HARDWARE FOR RETURN. If your hardware is unopened, please see "Obtaining an RMA" below." There is a 15% restocking fee assessed on all returns.
OBTAINING AN RMA
Please obtain an RMA (Return Merchandise Authorization) number by simply e-mailing service@linuxcentral.com. When sending this e-mail, please be sure to include your original order number, the title, and catalog number of the item you wish to return, and the reason for the return.
SENDING THE ITEM BACK TO US
Now that you have your RMA number, please pack the item safely and securely and write the RMA number on the outside of the package to ensure the proper return process. We do recommend insured shipping. Please allow 4-6 weeks for the credit to appear on your charge card statement. There is a 15% restocking fee and all shipping charges are your responsibility.

SHIPPING CHARGES

Shipping costs are non-refundable. NO EXCEPTIONS.

UNDELIVERED SHIPMENTS

We strongly encourage choosing UPS as your carrier. UPS provides an excellent trackable service. A lost package can be deemed so much quicker through UPS. If a United States Postal Service shipment is suspected to be lost, there is a waiting period of 30 days on domestic orders and 60 days on international orders from the time of shipment.

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